POOR CUSTOMER SERVICE AT GAME West Street

I purchased a JVC Home threatre system and Samsung 48 inch Plasma TV at Game West Street. The JVC amplify had a software lock and I returned to the on 10 June 2021 and was advised that in 21 days I could come and collect item. To my surprise when i went to the store around 10th July 2021 the item was not ready and thereafter around 13 July 2021 we experienced looting in the Province . Since then i have not received any communication from the store besides an SMS on 5 Jan 2022 stating my item is ready for collection. Message did not indicate which store I should collect item from as currently the Game West Store is closed and has not re-opened since the looting. on 6 January 2022 I went to the closest Game Store from the CBD which is West Wood Mall to collect item to my surprise no one knew anything of my item that was ready for collection despite an SMS sent by GAME STORE. West Wood Mall referred me to Pavillion and again when I got to Pavillion store the item was not there and they were able to confirm any collection point. When store manager of West Street was contacted he indicated that they were clearing the system hence the SMS I received. They not only wasted my time but also cost me financially as he had to drive from home to their stores that were clueless of whats happening. As for my Samsung TV it was never checked or verified that the TV is operational when delivered . When i installed the TV found that it was malfunctioning ( when powered on discovered a line across the screen) When I took back to the store they refused to exchange even though it was their fault that the TV was never tested on delivery . To date I continue paying for both the items. The level of service I received from Game West Street is appaulling to say the least. In this age of consumerism one would expect better levels service. My shopping experience at Games has been aweful and distasteful. Seems as though their personnel do not understand customer service and are ONLY sales orientated . My shopping experience has been a night mare. One would have expecting better levels of service from such a brand like Game. Staff at the store have no idea what is QUALITY service.