Poor customer service at Game store in bloed mall

<p>I bought a Samsung 13kg T/load machine wash l/y 4/03/2015 now the machine is giving me problems, on Monday the 13th of June 2016 I went to the store to ask for help as the machine is still under warranty and they advise me that they will log a call and call me within 48hours since then I haven't receive any call from them .16/06/2016 i called to find out how far are they, they told me they will do a follow up tomorrow as today is a public holiday which I understand.Today I called them as they told me that they will call and they never did, surprisingly only to find out that they just logged a call today what a customer service is this ?how am i suppose to do my washing hhhmmm this is totally unacceptable.</p> <p>I need that machine working , if not then they must exchange it cause am not willing to spend another week without my machine.</p>