POOR CUSTOMER SERVICE AND STUPID RETURN POLICIES

Item: Game
Rating: 1

GOOD DAY TO WHOM IT MAY CONCERN: MY QUERY RELATES TO THE BAD CUSTOMER SERVICE I RECEIVED AT GAME MALL OF AFRICA ON THE 6/12/2016 FROM A LADY BY NAME OF DELCY MOTLATLA EMPLOYEE NUMBER:26742. I BOUGHT A TV AT GAME MALL OF AFRICA A COUPLE OF MONTHS BACK AND NOW THE TV IS BROKEN BUT SOMEHOW I HAVE LOST MY INVOICE.SO WHAT I DID WAS I WENT TO LAKESIDE MALL GAME IN BENONI SINCE I STAY CLOSER TO THERE TO FIND OUT IF THERE IS A WAY THEY CAN ASSIST ME,SO THEY ASKED IF I REMEMER THE DATE OF THE PURCHASE AND THE CARD NUMBE USED TO BUY THE TV WHICH I DID AND THE LADY AT THE CUSTOMER SERVICE DESK CALLED MALL OF AFRICA TO CHECK IF THEY CAN TRACE MY INVOICE AND ACCORDING TO FEEDBACK RECEIVED WAS THAT THEY HAVE FOUND IT AND WILL FAX IT TO LAKESIDE MALL SO I CAN DO THE RETURN I WAITED THER FOR AN HOUR AND THE INVOICE NEVER CAME SO THE LADY ADVISED ME TO BETTER GO TO MALL OF AFRICA CAUSE IT WILL MAKE THINGS EASIER SINCE THE TV WAS PURCHASED THERE,I DROVE THERE AND TO MY SURPRISED THE NIGHTMARE BEGAN. I WENT TO THE CUSTOMER SERVICE DESK AND MET DELCY AND I EXPLAINED TO HER THAT MY TV IS BROKEN AND I HAVE LOST MY INVOICE.THE FIRST QUESTION SHE ASKED WAS DO YOU REMEMBER THE DATE OF PURCHASE I SAID YES I DO AND NEXT WAS DID YOU PURCHASE WITH CASH AND I SAID I USED MY BANK CARD,THEN SHE SAID WE GOING TO CHARGE YOU FOR THE REPAIR SINCE YOU LOST YOUR INVOICE.I ASKED HOW IS THAT SO CAUSE I WENT TO LAKESIDE AND THEY TOLD ME TO COME HERE CAUSE WITH THE INFORMATION I HAD THEY INVOICE CAN BE RETRACED….SHE THEN ASKED WHERE IS THE TV TO WHICH I REP**** ITS IN THE CAR BUT I HAVE THE BARCODE AND ALL THE DETAILS REQUIRED SO CAN WE GET THE INVOICE SO I CAN RETURN THE TV TO LAKESIDE WHICH IS 10MIN FROM ME RATHER THAN HAVING TO DRIVE BACK HERE TO PICK IT UP AGAIN CAUSE ITS FAR FOR ME TO DRIVE THIS SIDE.THE LADY THEN SAID SHE WONT HELP ME CAUSE I DON’T HAVE THE TV AND SHE NEEDS A BARCODE,I AGAIN STRESSED THAT I WENT THROUGH THE TROUBLE OF GETTING THE BARCODE FOR HER I DO HVE THE BARCODE….AND SHE SAID SHE NEEDS THE PHYSICAL TV SO SHE CAN BOOK IT IN OTHERWISE SHE AINT GOING TO HELP ME….AFTER I STRESSED THAT I ONLY CAME THERE FOR THE INVOICE SINCE THEY COULDN’T FAX IT LAKESIDE WHEN REQUESTED.AND THAT MALL OF AFRICA IS FAR FOR ME AND I DON’T WANT TO RETURN IT THERE SHE SAID THEN SHE WONT HELP ME. AFTER 30MIN TRYING TO MAKE HER SEE REASON SHE TOLD ME TO EXCUSE HER SO SHE CAN HELP OTHER CLIENTS WHICH I DID AND DECIDED TO JUST GET THE TV AND GIVE IT TO HER.I HAD TO GO TO MY CAR TO GET THE TV AND COME BACK AND QUE AGAIN AND DURING THE TIME I WAS QUEING THERE I REALISED THAT THE LEVEL OF SERVICE BEING GIVEN TO SOME RACIAL GROUPS DIFFERED AND THAT YOUR STAFF TAKES ADVANTAGE OF PEOPLE WITH A DAKER SKIN COULOR AND ALMOST 2 PEOPLE RETURNED THEIR ITEMS WITHOUT HAVING THEIR INVOICES BUT I WAS TOLD I WILL BE CHARGED CAUSE THE LADY WAS LAZY TO DO HER JOB OR WAS TAKING ADVANTAGE CAUSE SHE DIDN’T THINK I HAD THE INFORMATION!!!! THE LEVEL OF SERVICE I RECEIVED LEAVES A LOT TO BE DESIRED,CAUSE EVENTUALLY WHEN SHE DID HELP ME SHE ASKED FOR THE BARCODE FROM ME,OUT OF FRUSTRATION I SAID YOU SAID YOU WANT THE TV TO GET THE BARCODE SO THERE IS THE TV GET YOUR BARCODE,THEN SHE SAID M ACTUALLY DOING YOU A FAVOUR IF YOU DON’T WANT WITH THE BARCODE ILL WASTE MORE OF YOUR TIME AND GO GET THE BARCODE….IMAGINE THE CHEEK OF THIS LADY THIS AFTER I HAVE BEEN THERE FOR 1H30MIN,WHEN PEOPLE SPEND LESS THAN 15MIN. THIS IS THE SECOUND TIME I AM EXPERIENCING THIS KIND OF SERVICE FROM GAME LAST TIME I TRIED TO BUY A BAG FROM GAME BLOED MALL WHICH COST 1200 BUT SCANNED 1600 AND WHEN I ASKED THE CASHIER THEY MADE ME WAIT FOR THE GUY WHO WORKS IN THAT DEPARTMENT WHO WAS ON LUNCH BY THE WAY AND I HAD TO WAIT FOR HIM TO COME BACK ONLY FOR HIM TO TELL ME THAT WHEN I TAKE SOMETHING OF THE SHELF I MUST CHECK IF THE ITEM CORRESPONDS WITH THE TAG ON THE SHELF CAUSE SOMETIMES WHEN THEY PACK THEY FORGET TO CHANGE THE TAGS. AND I DIDN’T COMPLAIN BUT IT SEEMS LIKE GAME STUFFHAS THIS TENDENCY OF UNDERMING PEOPLE. AND PLEASE WHEN I BOUGHT A TV FROM YOU I WANTED TO WATCH NOT TO HAVE IT SENT FOR REPAIRS FOR 21 DAYS WHAT MUST I WATCH IN THE MAIN TIME?THE KIDS ARE CLOSED AND WANT TO WATCH TV AND MY DSTV ACCOUNT IS PAID UP FOR WHAT?SO THAT GAME CAN TAKE 21 DAYS TO REPAIR A TV WHICH PROMISED 5 YEARS WARRANTY AND STOPED WORKING IN LESS THAN A YEAR OF PURCHASE? I AM REALLY FED UP WITH YOUR STORES AND THE WAY YOU TREAT PEOPLE.

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