Poor Customer service and Reverse Logistics

Please note that as I am writing this email I have no other choice due to the bad service I have been receiving from the call centre. I have been waiting on a delivery since Black Friday which I understood that you were out of stock. However then my item was delivered to an incorrect address after the long wait. I then had to do a follow up with the couriers with my airtime that the item was delivered to the incorrect address. Then I have to wait another seven more days as the item still needs to be delivered to the Game Warehouse before item is refunded.

What gets to me the most is that Yolanda the agent that was assisting has not bothered to call me back after numerous attempts to speak to her at the call centre. I have asked to speak to Team leaders which fell o Deaf ears. I have used over R200 worth of airtime with these back and forth of phone calls I have been making. I get put on hold for 8 to 10 minutes at some point they don't even come back to me.