Poor Customer Service and lack of product knowledge

Poor customer service at Game festival mall.

Visited the store on Friday the 13th of January 2023 to report a Hisense 18kg washing machine that was purchased through Game store in November 2021 Black-Friday special. It stopped switching on/working in December 2022. We unfortunately lost the original docket.

Upon arrival, associates where playing around the door area with the security guard. They pointed out where we should go as opposed to walking us there. When we got to the machine section they also referred us to customers service, we were running around the store as though we were playing they did.

No one wanted to assist us. The guy at the machine area did not want to be assist. Management was discussing us with the till associates saying they can't help us because the machine is from back in 2021. The staff there was on holiday on duty because some of them kept on mentioning that they want to knock off. The time was between 16:h30 to 17:45. Joe Mmusi was called to come and assist as he is one of management in the store. He was very rude. He told us someone else(Susan) currently on leave will call us when she comes back from leave to help. We shared our details with them for communication and requested to be copied when sending the email to head office, for us to stay in the light of the progress when requesting the invoice.

My question are: *. If a 2021 till slip is lost or damaged is there no way it can be retrieved on the store database? Is this such a hustle? *. In such a big store, how can I wait for someone that is on leave to come back and assist, is there no contingency? *. Is this store staff, including management trained to deal with customers because the tone that was used to answer our questions the behavior was unacceptable. (we were disrespect) *. If everyone including management in the store does not want to take accountability, then will I as a customer trust that I can purchase anything else from this store? (disappointing) *. I asked what was the turn around time for me to get assistance since the person who must help is on leave and if that can affect my warranty? The answer we got from Joe Mmusi (management) was that he doesn't know the warranty of the machine, the waiting will affect my warranty as they need to retrieve the tax invoice from head office which they don't have the turn around time for and the supplier will only acknowledge my report when Game decides to log it. *. Where do I stand as a customer who paid cash for an equipment that I expected to work longer than a year and paid cash for delivery at Game store festival mall and delivery address is exactly where the machine is utilized, however, no one at this store is giving proper advise or service, in order for me to have a clear indicater whether I need to wait for a certain time or get ombudsman to advise or help me??

To date we still haven't received any feedback from them.

SO DISAPPOINTED AFTER BEING A CUSTOMER WITH GAME GAME FOE SUXHBA LONG TIME.