Poor Customer Service and Incomplete Product Delivery

I am writing to express my dissatisfaction with Game Stores regarding an unresolved issue with a Defy washing machine I recently purchased. Firstly, when the machine was delivered, it was missing a bottom cover, which I raised with your customer service team immediately.

I lodged an official complaint this past Saturday, expecting a prompt response or update about a solution. Unfortunately, as of today, I have yet to hear back or receive any resolution to my issue, which is both disappointing and frustrating.

Purchasing household appliances from a reputable retailer like Game should come with the assurance of quality products and responsive customer service. However, my experience has been far from satisfactory, as the lack of follow-up and accountability has only added to the inconvenience of having an incomplete product.

I hope this complaint will prompt Game Stores to take swift action in resolving my issue and restoring my confidence in your service.