Poor Customer service and Incompetence

I bought a TV 55" at game store in 2017 July and I was advised at the point of sale that I have a 2 years guarantee on my TV. The TV got faulty in January 2019 and took it back to Game store Jabulani mall for repairs and they acknowledged that I am still under guarantee and they provided me with a receipt confirming my guarantee. Surprisingly 21 days went by with no one calling me I then called the store for follow up then I spoke Itumeleng who was not friendly and he advised that I do not have guarantee on my TV. I then went to Game on a Saturday were I spoke to a lady who gave me her direct line and advised that my TV is still under guarantee and advised to get back to once the TV is back in store. 21 days went without any feedback from game and then I called Game where I was advised that my TV is on its way from repairers up until now I haven't got my TV. I then complained with head office 2 hours laterI got a call from Gabriel at Game who was not friendly to assist and just spoke over me telling that my story is not true and he argued with me on the call and I advised him that I will take the matter to hellopeter and the ombudsman. Gabriels response was that I should take my query to overseas and requested to see me in person. I am so disappointed at the way game treats its customers and they still have my TV Please assist as I have ran out of options and I cant meet with Gabriel because of the way he spoke to me on the phone he is not a friendly at all.