Poor customer service again at Zevenwacht Game

I went in Game Zevenwacht to inquire about the Samsung 32 inch TV adverti*****t in the pamphlet. The first guy just ignored me ,then I approached a guy behind the desk he just said that there is no stock. So I mentioned that it's advertised til 24th and I was in the store 19th. He just said that there is nothing he can do, I even requeated that he check other stores and just brushed me off. This is not the first time that I have received poor customer service from this store, but I gave them benefit of a doubt to improve my experience but I was so wrong. How can customer service agents address customers like that?