Poor customer service

Hallo,

Game had a promotion in October and made a payment for a double oven that was out of stock but the store advised that I can make a payment and as soon as they have received stock I will be informed to collect. I made a payment on the 5th Oct and an invoice was sent to me on the 8th Oct. I have not been contacted since then, instead I have called in-store to follow up and I was told that they are still waiting for stock. I called the Game call centre this past Saturday to get advice and get the update, the agent called groblersdal branch and they told her the same (stock not yet available), the agent promised to update me after calling the store again. The agent called me yesterday the 19th Nov stating that Groblersdal team stated that there is no stock and I must cone in store to fetch my money.

I have been checking online and there is stock available however as a customer that has paid in full i have not been contacted for an update nor have I received the item that I have paid for in full in October the 5th. Instead the team in store is relaying message through a call centre agent. The country has been running specials since the behinning of Nov and I have been missing out on deals because of the assurance that I have paid and I was informed the item will be delivered for me to collect. I have made plans to use the oven for business and now I am left frustrated. I definitely do not want a refund but rather the item that I have already paid for and need to use now in Dec.