Poor Customer Service

I took my 40' Samsung TV for repairs at the Southgate branch on the 25th of July 2021. I was attended by Smangele who promised to give me feedback within a week. I called after a week and asked her why haven't I received feedback and she said she was going to give me call. She told me she contacted the supplier and it would be R2000 to fix my TV. I asked her to get the TV returned at the store because I cannot afford that. She then told me she will contact the supplier immediately. I followed up the following week and still got told the TV hasn't been returned. I went to the store 2 times and still get stories. I'm fed up with them and want my TV!!!!