lS
lesego S

1 reviews | Active since Jul 2016

27 Jul 2016, 19:11

poor customer service

<p>i bought a tv @ Game West gate mall on the 19th july 2016 and i wanted to go to other stores so i asked if i could leave it @ Game then come back to fetch it ,they agreed,when i came back the security was closing the door and allowed me in as i explained and showed him my tv on the trolley next to customer service stand,they said its time to do stock counting so i couldnt get my tv,again i went there on the 22nd of july 2016 after work ,it was 15 inutes before they closed and they told me they had to do stock counting again and the management took my original slip and gave me a photo copy promising they dekiver it for free as i've wasted too much money travelling there.I left mydetails with them but until today they havent phoned me and i had to call the store and i spoke to the guy who promised to deliver,he said he doesnt have any idea when they'll deliver and said he'll come back to me today but he never did...im so not happy with their service </p>

0
Replies (2)
Game
Game's reply28 Jul 2016, 06:58
Official

Good day,

We acknowledge receipt of your complaint with reference ********** 2 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation.

Regards

Herman van der Berg

Customer Service

**********

0 ********** 2273

Best regards,

lS
lesego S's update28 Jul 2016, 11:27
Reviewer Update

i wonder how long it's gonna take cauz its been a week without a tv and im bored by their customer service