Poor customer service

<p>I have called them on Tuesday 5/7/2016 regarding my Hisense Fridge which is broken but still under guarantee they promised to call me back two 2 days later and send someone to have a look into that. When I called back on Friday, the quey was not logged on th system. The second person I spoke to promised that I will be contacted on Monday the latest but no one called me on Monday. I sent an email yesterday and logged a complain on their website then a guy called me and stated it was almost 5pm to late to organize something and he will be calling me today before 9 am. It's 12:30 pm no call has been received and the customer service line is always busy. In the meantime all my food is rotten because of their empty promises. </p>