Poor customer service

<p>I purchased a Hp Laptop from Games Store.The laptop was a bundle purchase.It includes a canon printer,mouse,bag and pre installed micro soft office,I made the purchase on the 28 April 2016.The reason for my complain is that since i decided to purchase this lap top i have been having problems with this store.Firstly i made a cash payment and the store did not have stock.finally after over a week they received stock and i picked it up.Thereafter i tried to contact games store for help with the activaton of microsoft office,i Spent more than R200 on airtime calling this store.I left so many messages for them to return my call but to no avail they did not,on The 01 June 2016 i decided to go into the store with the Lap top.I spoke to Niren and he tried to activate it but the lap top but he himself does not know whats going on with it.He made a copy of the receipt and he told me that he will contact me after he speaks to an agent.up until today i never hear a word from games stores,The service is pathetic.I still have the original packaging i am prepared to gladly return it and i want a refund so that i can purchase at another store where they will be keen to help me.</p>