Hellopeter
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MN
Mervyn N

1 reviews | Active since Dec 2023

07 Dec 2023, 01:43

POOR CUSTOMER SERVICE

On 24 November 2023 I purchased an airfryer online. Payment was done via the Game online portal via EFT. However after the payment was successfully made I was not reverted to the Game site to complete my purchase and a minutes later the order came up ad failed. I contacted Game on the 25the with proof of payment and was told that a refund will be processed. On the website it states "in case payment got debited from your account it will be refunded in 2 days". Today being the 7th December 2023, numerous calls later and no refund. Customer care promises to call you back and nothing happens. The query is escalated daily. GAME,!!!! CAN I HAVE MY MONEY BACK!!!!

0
Replies (5)
Game
Game's reply07 Dec 2023, 13:59
Official
Hi Mervyn, thank you for getting in touch. I'm sorry, you haven't received your refund. This is not the experience we want you to have. Rest assured, your query is with our finance team, and I have requested this be escalated. 
MN
Mervyn N's update08 Dec 2023, 09:20
Reviewer Update
Can you please give me a date for the refund as I still didn't receive any correspondence from you as yet.
Game
Game's reply08 Dec 2023, 09:57
Official
I'm sorry, I'm not able to provide you with this information as your query is with our finance department. I have noted on your query that you're chasing your refund. 
MN
Mervyn N's update08 Dec 2023, 10:58
Reviewer Update
Yes I am "chasing" my refund. Game has conveniently forgotten that I paid for an order that had failed😡
Game
Game's reply11 Dec 2023, 13:05
Official
Thank you for coming back to us. I have requested our finance team see to your query asap.