Poor customer service

Below is my recent communication with Game Stores. My fridge is faulty and I have been requesting an invoice for me to log a call for it to be fixed. It is under warranty and was bought at Dion Wired Woodmead in February 2019. I have provided all the required details every time I contacted them but to no success.

"Good day,

There is no progress in this matter. I spoke to Spencer who called and promised to sort it out after the initial email but nothing.

Nokuthula from Rosebank called and made the same promise 2 weeks later after Spencer that she made when I logged a call in store at Rosebank on the 18 June 2021.

This was after I went to Westgate and Clearwater but told there is nothing they can do. To date no one has got back to me. I will lodge a consumer complaint externally.

Over 2 months hanging now for just an invoice and sitting with a fridge that doesn't work that was bought in 2019 February. I used a Makro account but the closure of Dion Wired seems like it is my problem. You are the people who informed us to go to your stores for queries of Dion Wired.

Besides these emails, all stores mentioned if they are honest, do have it on record that I have been to their stores and and their customer service have not been willing to assist me.

Regards"