Poor customer service

Good day,

I brought my vacuum cleaner in as it was overheating in December on the 8th and I still not have received it back.

Today I called and without even checking I was told I need to wait another 7 days.

Does Game not stand by its word as per below: Other useful information • Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorized service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable. It is ridiculous that not only are goods defective but also that customers must continually call and be put on hold and still the issue is not resolved.