JR
John R
1 reviews | Active since Feb 2025
12 Feb 2025, 10:44
Poor customer service
We purchased a speed queen washing machine from Game online on 25th March 2024. The machine developed a fault on the 5th February 2025. I reported the fault to Game customer service the following day and supp**** the required information via email on the 7th. It's now the 12th and absolutely no action has been taken to address the problem. Daily emails requesting an update haven't even been acknowledged let alone rep**** to. Daily phone calls have yielded vague standard responses that the matter is being attended to. Customer service is clearly not a priority for Game and communication from them is abysmal
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Replies (3)0
Replies (3)
Game's replyOfficial
12 Feb 2025, 15:54Hello John, thank you for reaching out. I'm sorry your washing machine is faulty and you've been struggling to get a service call logged. This is not the experience we wish you to have and the matter will be address. I've checked your details and saw the matter is being dealt with by the complaints team and the agent has logged a service call for you and emailed you.
Game's reply12 Feb 2025, 15:54
Official
Hello John, thank you for reaching out. I'm sorry your washing machine is faulty and you've been struggling to get a service call logged. This is not the experience we wish you to have and the matter will be address. I've checked your details and saw the matter is being dealt with by the complaints team and the agent has logged a service call for you and emailed you.
JR
John R's updateReviewer Update
14 Feb 2025, 08:51The saga continues. Other than one apologetic email two days ago, advising that a technician will contact us regarding the plan to repair the machine, there's been total silence. No reply to my email requesting information in this regard, nor any follow up from Game, nor contact from a technician. In the interim we're incurring laundromat expenses, travel costs and time wasted in trips backwards and forwards. Disappointment and frustration at the total lack of customer service has reached a level where I'm now requesting a full refund and Game can collect the machine and do with it as they wish.
I advise anyone contemplating purchasing any electric/electronic item from Game not to do so as they clearly are incapable of honouring guarantees or warranties for those items
I advise anyone contemplating purchasing any electric/electronic item from Game not to do so as they clearly are incapable of honouring guarantees or warranties for those items
JR
John R's update14 Feb 2025, 08:51
Reviewer Update
The saga continues. Other than one apologetic email two days ago, advising that a technician will contact us regarding the plan to repair the machine, there's been total silence. No reply to my email requesting information in this regard, nor any follow up from Game, nor contact from a technician. In the interim we're incurring laundromat expenses, travel costs and time wasted in trips backwards and forwards. Disappointment and frustration at the total lack of customer service has reached a level where I'm now requesting a full refund and Game can collect the machine and do with it as they wish.
I advise anyone contemplating purchasing any electric/electronic item from Game not to do so as they clearly are incapable of honouring guarantees or warranties for those items
I advise anyone contemplating purchasing any electric/electronic item from Game not to do so as they clearly are incapable of honouring guarantees or warranties for those items
Game's replyOfficial
16 Feb 2025, 09:46Hi John, I'm sorry that your washing machine hasn't been seen to and understand your vexation. Regrettably, the supplier is closed weekends and a follow-up with them can only be done tomorrow. I will note your complaint to the agent handling your query and will request he get in touch with you.
Game's reply16 Feb 2025, 09:46
Official
Hi John, I'm sorry that your washing machine hasn't been seen to and understand your vexation. Regrettably, the supplier is closed weekends and a follow-up with them can only be done tomorrow. I will note your complaint to the agent handling your query and will request he get in touch with you.