MM
Mbali M
1 reviews | Active since Oct 2015
21 Oct 2015, 15:12
Poor Customer Service
So ****ed and annoyed with the customer service at Game (Rosebank) . Been buying appliances from them for years but that won't happen anymore. Peter (the sales man) made me buy a defy ceran hob and oven which is not compatible to each other!! Tried sorting out the matter at Game on West street (Durban) last week Friday,with no luck I had to go to rosebank. I am still waiting for a response from Peter from Rosebank. Have wasted my money on traveling costs. Such poor customer service.
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Replies (1)
Game's replyOfficial
21 Oct 2015, 15:32Hello Mbali.Maphumulo,
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply21 Oct 2015, 15:32
Official
Hello Mbali.Maphumulo,
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73