Poor Customer service

To Whom This May Concern. My name is Emily Oerson, and I have been a loyal game customer for years now, I have always been satisfied with Game’s products and service delivery, since the years that I Have resided in Nelspruit. I have never in my years of shopping at Game stores been so disgusted and embarrassed as I was today. On Saturday, 17/08/2019 I went to Dihlabeng Shopping mall to report that my Fridge, that I purchased in April had been giving me problems. I was advised that they will contact me on Monday 19/08/2019 with Feedback, but nothing from their side, I took the liberty to contact them, and was advised by Mr Magkledi that a call will be logged for me. Wednesday came and still nothing, fast-forward to Thursday, I took the Fridge loaded it into my car, drove there and spoke to Mr Abraham Humphrey, who assisted me. I told him that I do not want the same fridge, and I was taken to the Manager, Mr Gangiano he told me I cannot just come and ask for a refund they need to fix the thing and that can take up to 21 days and I must see where I can store my fridge, ask friends or neighbours and if parts need to be ordered I have to wait until then I told him I am a game customer and he referred me back to Abby to explain to me as if I am stupid. I told them I am leaving the fridge there and I left it there without getting anything from them. From the Above, one can clearly see that the level of professionalism at this branch is below the belt. To talk down on customers and not even trying to come up with remedies to ensure that the customer’s needs are met, is not the game that I am used to. Secondly, I would like to refer the management at Game stores to the Consumer Protection Act which is stipulated in the below article.

The choice is not rested on the supplier, but the consumer, I hereby would like to utilise my right to request a replacement product or a refund, as this is within 6 months of the purchase date.

Regards Emily Oerson