Poor customer service

I bought a lot of appliances from this store. I booked in my air fryer on the 28th January 2024. I received a text today the 13 February 2024 to state that my product is ready for pick up. So I called game fourways. They advised me that they had a technical issue with their emails so they might or might not receive correspondence from tevo which manufacture bennett read. Not having an airfyer for over two weeks is one thing. But now I have to wait another 3 weeks. For it to be rebooked for repairs and repaired. Poor customer service. You guys just lost another customer.