Poor customer service

Item: Game
Rating: 1
Author: Sindisiwe M

I went to return a steam iron which I bought 4 months ago that is no longer working. I lost my receipt they told me I would have to wait for 4 weeks until they can reprint my slip. I gave them the date of purchase, amount and 4 last digit of the card I used to purchase. But still i have to wait 4 weeks. I dont have iron to use at home. This is really disappointing.

Helpful (0)

Replies (2)

Game's replyOfficial

03 Oct 2019, 10:16

Hi there Sindisiwe,

Thank you for bringing this to our attention.

I am sorry for the services that you experienced within one of our Game stores.
I have tried contacting you on the details provided as I am unable to get through, please advise alternative contact details or an appropriate time period so that we may address this matter.

I look forward to your response.

Kind RegardsAbdul PetersenGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za

Game's reply03 Oct 2019, 10:16

Official

Sindisiwe M's updateReviewer Update

11 Oct 2019, 14:26

Hi im still waiting for the reciept to be printed and no one is getting back to me. I called today they said they have found the slip. What am I supposed to do.

Sindisiwe M's update11 Oct 2019, 14:26

Reviewer Update

Hi im still waiting for the reciept to be printed and no one is getting back to me. I called today they said they have found the slip. What am I supposed to do.