Poor Customer Service

Good day, I bought a Defy Fridge Freezer from Game Middelburg on Friday 28 June 2019. When I unpacked the fridge last night and plugged it in the Fridge section works but the Freezer section not. Firstly I've tried to call Game Middelburg....now answer!!! After about 4 calls I got through just to be put through to the Department but there no one answer the phone. In the end, I requested my son to go to the store and ask them to assist. Then they refuse to help him because it doesn't have the slip. Ask me to fax it but they do not even answer there phone, who is going to attend to a fax! Now they want to send out a Technician which is probably going to take a few days since I live 150km from Middelburg. In the meantime, I'm sitting with a lot of meat that I've bought that's going to go off. I do not understand do you buy appliances broken now and then when it doesn't work they send out a Technician!!! I cannot trust a brand if it's not working from the start. I please need urgent assistance as I cannot return the fridge within the next week and still have a problem with meat that's going to go off.