Poor customer service.

I have booked my samsung microwave at kollonade game stores for repair bookings im so dissaponinted with your service and how you take advantage of your custumers...i booked the microwave on the 2nd of may only got response yesterdau that i have to pay R1060 for my microwave which is still under warranty they claim that my microwave got damaged by the coackroaches like really did the coackrouches cut any appliance since wben has coackroach become the rats?and the very same problem of switching on and off happenin to my samsung tv whicth i bought at game too....instead of approaching samsung brand to stop giving you faulty appliances you shift the blame to us custumers ...ive got lots of appliances in my house but they do not give me problems only the game samsung appliance does nd they give same problem of on and off sometimes they work sumtimes they dont...please stop taking advantage of ur custumers where the hell am i supposed to get R1060 to fix my microwave which is still under warranty??