Poor Customer Service

Very disappointed at the service I got from Game at Mall @ Carnival.

On the 4th of September 2018, I went there to purchase items with a gift card. Firstly, the brand new gift card didn’t work so I had to go to Customer service to enquire about how much it had. A lady named Portia (Supervisor at Game, Mall @ Carnival ) asked me if I was going to use the card or not, I told her that I was going to use it - under the assumption that they had the products that I was looking for. After not finding what I was looking for, I then left the store (because she didn’t tell me that I had to go back to her if I wasn’t going to use the card).

Today (12 September 2016) I went to Game at Lakeside Mall specially to look for products, found them and proceeded to paying. When I got to Customer care, I was told that the card was cancelled by Portia, without informing me of this decision.

I still haven’t been assisted, in being told to go back to Mall @ Carnival, which is an inconvenience for me, whereas the Head Office could have had assisted me without me having to go back to Mall @ Carnival. This is the last time Game will be getting any support from me and my family members as this is not the first time I have been inconvenienced by Game stores!

This issue must be fixed without me having to travel all the way to Brakpan when I am in Benoni. Portia was wrong to let me leave with a cancelled card.