poor customer service

24th November 2017 I bought a X-box One 500 GB at Game Eastgate. Was assisted by Thaba , who advised that they out of the X-box controllers but he'll update as soon as they have in stock. But I was never updated until the 31st May 2018 when I decided to go in store to enquire. Thaba, referred me to Steve, who again referred me to customer service and I was told to give my bank statement and my details they'll request the slip from the head office since I don't have the slip and the turn around time was 2 weeks. The 18th June I called the store and spoke to Daisey, who again requested for the bank statement and my details and said she'll call me after 3 days with feedback. I called again on the 22nd June and Daisey, advised that I speak to Antonette, who promised to call me back in 3 days up until today I haven't received a call from the store. I called in today requested to speak to Antonette, at 12:50 pm and Innocentia, advise she was on lunch I must call back after an hour. Called back at 14:30 and Candice, advised Antonette, was on lunch. I asked Candice, how long is her lunch cause I called early and told she was on lunch and she'll call as soon as she comes back. Service rendered by Game Store Eastgate, is very disappointing. The time and my airtime spent its very annoying.