Poor customer Service

So i signed on line for a game card but did not complete the online application as i still need to attach some documents. I then decided to visit the game store in promenade mitchells plain and submitted all of my documents required. The lady said it would only take 30 minutes and that i will receive an sms. I waited and waited only sms arrived was saying that you still required documents and then i called and the women said no its fine we have all your documents and they are just doing a income verification she then advised that it will take 24-48 hours to complete.

I then phones the RCS call centre on Saterday and spoke to a women name Megan and she again said we required documents and i told her all documents were submitted at your store. She then advised that she will contact the game store and then send as an email and no suprise THERE WAS NO EMAIL/FOLLOW UP CALL. I would like confirmation on this TODAY either by call or email me on ********** Please stop wasting my time!!!! Dewald Fortun ********** 623