Poor customer service

I have bought a refrigerator Game stores. I can't believe I had to call Game head office and East gate branch 7 times between the two and get transferred 14 times only to be hung up on. Needless to say I ran out of airtime on one phone and had to switch to another. All this and all I was asking for was the addres for the warehouse where I am to pick up the fridge. It would be an understatement to say I am utterly appalled by the lack of training and service that is apparent at multiple levels of staff rankings. How can you be sitting in an admin office and there not be a reference for you to obtain the address?