Poor customer service

I pre-ordered a Ps5 in September in which game Stores happily took R12000 of mine. In that time the made zero communication with until Wednesday November 18th in which I received an email stating that my product was moved to the couriers (I have email correspondence as proof). I took a day from work to recieve the delivery on Thursday the 19th however once I called customer care on the 19th at 10am I was told that it would be 7-10 business days which was not the case when I ordered in September nor was any such information communicated to me after paying.

When I first called, the call center assistant refused to let me speak to the supervisor. Apon my second call, I spoke to Tania who said that she understood my concerns and would call me back in 20 minutes. An hour later Tania avoided my calls and no one could assist me. After another hour and 2 calls later Cedric answered saying he understood and would get Tania to call back by 13h30. When called at 14h30, I was informed that Tania and Cedric were at lunch. An hour later I finally got through to Tania who said that she had been in contact with the couriers and that she would try to get my delivery here by 6pm and that she would call us back with feedback after contacting them again.

At 18h50 I called again as I had no ps5 and no feedback in which she said that it will be delivered tomorrow, the 20th after wasting my whole day and failing to do anything including basic communication to me through the day. Now I have wasted a whole day which I would have spent generating an income.

This has easily been the worst shopping experience of my life and all staff involved were atrocious and infuriating to deal with at all times. Nothing has been said or done to rectify this inconvenience and I demand that action be taken to rectify this immediately. I strongly urge you to respond to this email as soon as possible.