PN
Pretty N

1 reviews | Active since Jun 2015

15 Jun 2015, 11:29

poor customer service.

I bought a fridge on the 5th of June 2015 it was on a Friday afternoon and I was told that it will be delivered on a Saturday the following day between 14h00 and 16h00, I stated to the guy that was helping me that they have to make sure that they deliver it no later than the stated time as I would not be around after 16h00 on Saturday. now come Saturday I waited for the till 17h00 up until I decided to call them, and during the phone call a guy by the name of Bafana told me that my fridge is on the way and I should wait up until 18h00 at least.<br> <br> so I waited and waited up until I had to leave my house at around 7pm, to cut the story shot they only delivered my fridge on Sunday the 7th of June a day after the actual delivery day, now I was really inconvenienced by this as I had to leave the keys with the security guy at the gate, my issue here is not really about the late delivery but I have an issue with them lying to me, what happened to honesty and integrity? had they been honest with me from the beginning I would be sitting here laying a complaint. this was really uncalled for I think you should educate your staff about honesty and integrity and don't forget customer service

0
Replies (1)
Game
Game's reply16 Jun 2015, 16:53
Official
Hello Pretty85,

We are in receipt of your complaint with reference *** and apologize for the delay in delivering your item.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,