Poor customer service

<p>On the 11th of March I went to Game to purchase the ACER Inter Celeron ES1 431 laptop. The salesperson told me there is no stock but advised that I can leave my contact number and they will keep one for me when stock arrives. I got the notification and went to purchase the laptop on the 21st of March. I did the necessary set up and also submitted the invoice for the additional 1 year warranty to Incredible Solutions. On the 24th of March I tried to connect the laptop to my tv with an hdmi cable, it gave me a blank screen which went away after a long while. I took the laptop back to the store and they connected it to their tv with an hdmi cable and it worked. On the 30th of March I wanted to play a video clip and realised the laptop has no sound. I returned it the store the next day and they checked the laptop and said they can send it away to their technicians for repair or to install something. I said to them that I am not happy to do that as it is a brand new laptop and asked that they replace it. The salesperson advised that they are of stock to which I asked if she can source one from another branch stating that I would wait if I have to. She also indicated that if I buy another laptop I would have to pay the difference they are not able to give me a laptop with the same spec at the same price. I asked her to try and source the same laptop from another branch and she went away and came back a few minutes later. She asked me if I dont want to buy another laptop that is of better quality and pay in a small difference as they are having a 10% promotion off laptops the following day. At this stage with no other better options being offered I said yes and asked if she is able to arrange that I can purchase the laptop. She then rep**** that I will have to come back tomorrow as the sale is only then. I asked her if she cant speak to her manager to which she rep**** she has already done that it is the manager that is sitting there where I was standing. At this point I was really despondent and asked that she refund my money and I left. No apology from the sales person or the manager. At no point did the manager acknowledge my presence or apologise or said she would try and see if she can assist. I left the store very angry and feel that I will never purchase anything from Game again. I think it is unfair of the store to expect me to have a repair done on a laptop that I had for 11 days but have not even had the use of it for 8 hours. Very poor customer service.</p>