Poor Customer Service

<p>I bought a LG HIFI from them in September 2016 and at the beginning of January 2017 it did not want to work no more. I took it back to the Vredenburg Branch where I bought it and at Customer Service who refered me to the Appliance Department that they can have a look at it to see if there is a real problem and they removed it from the package and connected there speakers onto it and it still did not work then went back to the Customer Service Dept. where they booked it in and I clearly stated to them that I did not want this item any more as I lost interest in it after looking on the internet and saw that this product have this problem and I knew even when repaired it is going to happen again.</p> <p>I then logged a complaint with Game last Thusday and soon after a Manager called me and told me that It take 5 to 7 days for LG to access the product and then he will get back to me and that 7 days ended today 1 6/01/2016 after hearing nothing from them I decided to phone them this afternoon and spoke to the Customare Care Dept. who said they would investigate the case and get back to me in a half an hours time and gess what it did not happen.</p> <p>I decide then to phone them again and spoke to the same lady who stated that the guy I spoked to on Thursday were off today and that they had no feedback from LG as yet and that it usally take 8 to 10 days from them. Hallo are these people working for the same Company.</p> <p>Then I filled another complait with Game and 15 minutes later the guy who were off today phoned me and said that he had spoken to LG and that the speakers were faulty and that they would replace them but with differant speakers used in the shop originally it was still not working when I took it in.</p> <p>After an argument with the Manager he said that he would let the Area Manager call me this was at half past four this afternoon and I am still waiting for his call.</p> <p>I dont know what he intend to say to me as I already said to them that I wanted a refund.</p> <p>Maybe after they receive this I would be able to get them of my back and intend never to buy anything from them again as they try to treat customers like school kids as if they dont know anything </p>