Poor Customer Service

<p>This is my email to Game King Williams Town</p> ********** />CUSTOMER COMPLAINT!!!!<br />Good day,<br />I have had a very nasty and unpleasant shopping experience at GAME King Williams Town.<br />With our hot weather I decided this morning to go and buy four 30cm fans at GAME, the place where I always shop. Approaching the shelve where the 30cm box fans are packed I noticed on top of the shelve it said "From R319"<br />When I got to this particullar shelve there was a promotion sticker that displayed a price of R239.00 with a description 30cm box fan. <br />I picked 4 boxes and proceed to the payment counter. When your cashier Aviwe, a very friendly and courteous cashier, rang up the price it displayed R359.00. I immediately queried the price and told her it is on promotion at R239.00. She left the till and went to the shelves and came back a while later, but said nothing. I then asked my brother who was with me to go and fetch the promotion sticker. He returned informing me the sticker was removed.<br />I insisted to speak to the store manager. The store manager informed me they were busy removing the promotion stickers and that the price is R359.00. I queried this again as the promotion sticker was still in place when I picked my boxes and want to pay the promotion price. I also asked him to explain to me the correct procedure regarding starting and ending of promotions. No where did I see a promotion start or finish date. I explained to him that someone is not doing there job. He refused to give me an explanation.<br />I requested both his name and the shelve packers name but he refused to give it to me. He didnt wear a name tag. The third time I asked him his name he pronounced it in such a way I couldnt hear it. I told him I am not happy with the way I have been treated as a customer. He was not interested in hearing my side and wouldnt allow me to speak. Is it GAME policy to do a show off in front of other staff and customers?<br />I finished the payment as I need the fans and the went to look for him in the store. He was nowhere to be found. I then approached the packer and asked him to give me his name. He refused and in a very ugly manner told me that I am harassing him. I said all I want is his and the managers names so I can report this. He refused. I then told him that I will take a picture of him. He really got upset and almost hit me. Fortunately the manager arrived and got in between us. Yet the packer was still shouting at me whilst the manager tried to move him away from me.<br />The manager then returned to me and in a very ugly way told me he has reached his end of patience with me. I tried again to explain my situation, that I have a valid customer complaint, yet he would not give me a chance to talk.<br />I left it at that and told him I will take it further.<br />So, dear sir/mam, the treatment and service I got today from GAME King Williams Town made me to never go back to your store. I have been treated badly, shouted at, almost got hit by an employee and above all IGNORED!!<br />Should you have cctv footage of this event please review it. I think you will be very surprised about the hostile staff you employ at GAME King Williams Town<br />I enclosed a copy of my last purchase at GAME King Williams Town<br />Trusting this mail will be received by a caring Game employee, who will put honesty and integrity first.<br />May you have a lovely and blessed day!<br />Daan Henning.<br />Intaka Guest House King Williams Town</p>