Poor customer service

My parents bought a microwave at Game store last year Oct - Nov . Less than a year, it had an “-SE- error issue, they returned it to the store and apparently they guys fixed it.

My parents said days later ,it had the same problem. Now when I told them on Twitter they told me that they won’t fix it because it over the warranty period unless we pay for the repairs, mind you it’s the same problem they apparently fixed. Like shouldn’t they have fixed it properly the first time around or given them a new one?

I don’t appreciate people who take advantage of my older parents.

I got a more professional response from the manufacturer, compared to Game. Maybe restructure your customer service and social media department as well, cause it’s definitely needed.