Poor customer service!

I bought a Proline laptop in February 2023 at GAME VAAL MALL. I hardly used it but by the end of 2023 it was already giving me problems! I only managed to return it back on the 26th of January 2024. Two weeks later I received an SMS stating that the laptop is ready for collection. I went there on the 12th of February. I asked to switch it on and to my surprise the laptop still had the same problem I brought it in for!!!! I was told that they did take it for repairing but it was never touched! #incompetence at another level!!!!