<p>I went to game today in Eastgate to purchase a TV. I was helped by two gentleman. However one of them stood out Quintun. His service was disgusting. I had to wait for 50 minutes for him to issue me with a tv license. I was very patient but it took longer than expected. He then assisted a gentleman who came after me however I was the first to arrive. He was rude and didn't explain anything to me.He further assisted somebody else whilst I was still hanging. When he gave me the papers he never advices me that we are done. I had to ask him. I then asked where to pay and he just pointed without saying anything. I went to the que to pay, and there was only one teller. When it was my turn to pay, I approached the teller by the name of Nthombiyikaya , she didn't greet not smile at me. I had to acknowledge her she didn't acknowledge me. She then processed the payment and asked for the card. I then asked if she's okay, she then laughed and quoted my words. I kept quiet. She gave me a very bad attitude . She crumpled her lips and turned her eyes, and her head side ways. I left the counter forgetting the tv mounter, she didn't even remind me as she was the one who asked for it. I only realized when the security asked for it at the exit. I would like to highlight Xolani's service. He was the best. Exceptional service, not forgetting the OVHD guy. I'm very disappointed that there is no consistency in this company. I hope this complaint will be reviewed accordingly. If not I will escalated to the relevant people.</p> <p> </p> <p>Regards</p> <p>Angry Customer</p>
We acknowledge receipt of your complaint with reference ***5.
Please accept our humbly apology for the poor service rendered to you in this store. This is not the image that we would like to betray to our valued customers. Senior management will contact you to discuss this matter where after action will be taken.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***5.
Please accept our humbly apology for the poor service rendered to you in this store. This is not the image that we would like to betray to our valued customers. Senior management will contact you to discuss this matter where after action will be taken.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
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