WP
Wynand P
1 reviews | Active since May 2019
03 May 2019, 14:22
POOR CUSTOMER SATISFACTION AND CUSTOMER SERVICE.
My daughter bought a TV from Game. The TV went dead and when contacted Tshepiso said warranty expired. We went to the store and after insisting they investigate they say there is a valid warranty on the TV.
They promise to send the repair company to repair. After almost 3 weeks now still no repairs done.
My daughter spoke to the Manager Justin and he said that it is not Game's problem to get the repair company out.
THIS IS SO WRONG. MY DAUGHTER HAVE TO PAY FOR SOMETHING SHE CAN'T USE... AND GAME ARE SO UNWILLING TO ASSIST.
VERY DISSATISFIED WITH THE SERVICE WE RECEIVED FROM GAME CRADLESTONE
Helpful (0)
Replies (1)0
Replies (1)Game's replyOfficial
03 May 2019, 16:52Hello Wynand,
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter directly to management to resolve this as soon as possible.
I do apologize for the inconvenience as well as the trouble this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter directly to management to resolve this as soon as possible.
I do apologize for the inconvenience as well as the trouble this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply03 May 2019, 16:52
Official
Hello Wynand,
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter directly to management to resolve this as soon as possible.
I do apologize for the inconvenience as well as the trouble this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter directly to management to resolve this as soon as possible.
I do apologize for the inconvenience as well as the trouble this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
