Poor, customer experience, services and delivery

I bought 2 tablets online on the 12th April, One was marked as Essential and the other was normal. It was during lockdown and the essential staff was 5-7 day delivery. I enquired on the 20th April to find out how far was the order as I bought the tablet for my son to do school work on it. I called several times with difficulty in reaching them and month end April 29 I called to ask for a refund as I am not pleased with their service, I was told the refund takes 7 days and they have send my request to marketing, followed up on the 7 May and my query is still with Marketing. Today's day is the 13 May and I haven't received my funds. Very disappointed with how the run their sales on line and secondly I feel devalued by them as they didn't treat me with respect and don't have service level agreement. They don't respect me as a client, If had had put my money on the interest bearing account Atleast I would have received interest for it. I can't even go and buy from other store as they have my money. I am without tablets and money for a whole month and I wouldn't refer anyone to such service

Still to date refund not received and I am going to paste this on every media platform