Poor customer care & service

<p>Good day, I write this with a heavy heart. This afternoon, my brother and I were at Game -East Rand Mall in Boksburg. He had wanted to purchase a coffee table. We went to the furniture department, only to find that there was no staff member in sight. We waited for approximately 15mins, looking around to see who would be able to assist us.</p> <p>Thereafter, I had taken it upon myself to go to the first staff member I could find, and kindly ask if they could perhaps help us find the staff member who was responsible for the furniture department. After an announcement was made for him to report to his station, we waited for yet a further 10mins for his arrival. When he eventually arrived, he appeared nonchalant and was not concerned that we had waited for that long. We then collected the item my brother wanted to purchase and had proceeded to the till to pay. At the till ,when the item was scanned, it showed a different name and price. It was not the item we had asked the staff member at the furniture department for.</p> <p>We then asked for him to bring the one we had originally asked for. When he eventually returned with the correct item, he did not even attempt to apologize for the mix up. He was just extremely defensive! We tried to explain that he had not listened to what we had wanted and that his tone, his tardiness and his demeanor was extremely uncalled for. We also explained that we had to wait for a long time to be helped (as he was not at his station). He raised his voice and said that we can go ahead and report him to management. He even proceeded to say that my brother should just show him his passport. I found that statement extremely xenophobic.</p> <p>Both my brother and I work for the government, and no matter how exhausted we are, we always treat those around us with dignity and respect. I was truly appalled at the poor customer care & service at Game East Rand Mall, Boksburg. I wish to take this issue up with head office.</p>