Poor costumer service at game bethlehem

I am writing to express my frustration after received extremely poor service from Game store in bethlehem and their head office customer service

On 29 January 2026 I bought smart tv from game how ever I on plugs I on 01 February 2026 only to find out the picture are not clear then I report the matter to sales person who was helping me then he advise me " to change some settings " then I did so but nothing change.

I go back to store again then I found other sales person work in the same department the he promised me that they will send someone to come and have a look on my item then this takes weeks without feedback.

Then on 24 February 2026 I have decided to call their head office customer service then give them details...

On 26 received a call from one of courier transport to come to take item then after item it been pick up received a call from head office then I told them that the Item it's been picked up, the told me they are going to do follow up on that as they didn't send someone okay fine

On 04 march 2026 morning received a call from head office asking about the item its been replace or repaired i told them i have not yet received item

On the sameday 04 march 2026 I received item back being repaired but now again Item it's keep on jamming.

Report the matter to head office

Until to this date no feedback from them

I feel that I have been ****med my R7000 to buy item that it's not working as i have send several emails but no response and call they keep on saying they are going to get back to me but nothing