Poor Communication/Delayed/Poor service

They deserve NO STAR at all.... I have bought a Logik Microwave @ R1199 , the guarantee and process was NOT explained by the sales consultant in the store at the time. Less than 6 months later the microwave has issues with warming food and any beverages, we took the microwave back to N1 City Game where we purchased it and to our surprise the ‘repair’ guarantee was only explained to us then.

We had to literally beg for a loan unit….Which after some argument it was granted to us, only to find out the loan unit is NOT working either, but in the store they told us its warming water. This did not happen at all, not even a cup of water was warmed at home. Logically now we are without a microwave and the costs incurred is unimaginable, with us having to use the stove and oven each time we need to reheat or warm something simple as milk we have spent so much more on electricity. The date we took the microwave was on the 22nd March 2020, prior to lockdown. To our knowledge the unit was sent to the manufacturer before the lockdown started. Given the lockdown and closure of most business we understand that it might have taken time to be fixed and sent back. However 1 week before the lockdown started the microwave was submitted to the customer service department @ N1 City Game and now it's the 22nd June 2020 and still we are told there is a backlog and the microwave has not been seen to, now logically our microwave should not be part of the backlog as we didn’t submit the unit during Lockdown. We have been told we will be called by the CS department when the unit is ready for collection or with any progress, NO such calls was made to us.

If I do not get my unit back by the end of this week FIXED I will take further steps and I will apply my rights as a consumer and consult the Ombudsman.