AS
Andrew S

1 reviews | Active since Apr 2020

22 Apr 2020, 23:10

Poor Communication On Items Missing From Essential Food Order

On the 29th March 2020, I ordered essential items from Game's online store. I only received my order on the 7th April 2020, 7 business days later, but thats okay.

The problem arose with my delivery. The package was delivered by game's courier (It was delivered without a waybill or invoice). Secondly many items I have ordered and paid for was not delivered. On the 13th April i received an email notifying me of a partial refund for my order, but still many items I have not received was neither delivered or refunded. I followed up on email at ***. I corresponded with Mymoenie and Anathi. I have send more than 10 emails to *** requesting feedback on my items that was neither delivered or refunded, and I received not so much as an acknowledgement of recepit of email. I logged a query and complaint on the game webstore portal, but I have received no feedback at all.

I please request feedback on my emails. I would like the foodstuffs that is outstanding on my order, or a refund for the items not supp****. Thats not a difficult request. Thats not a difficult request at all, so why should you allow a customer to be disappointed like this?

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Replies (1)
AS
Andrew S's update06 May 2020, 00:47
Reviewer Update
I was kindly assisted by Rina Taute and Shesni Govender whom quickly resolved the matter once it came to light regarding my Online purchases.

Thank you for assisting in resolving my query