DM
Dimakatso M
1 reviews | Active since Jul 2020
10 Dec 2024, 16:53
Poor communication and accountability on online services
As stated in my previous review which I made 2 weeks ago, I am still waiting for game to contact me to give me feedback as to why they haven’t delivered my order since the 18/11/2024. In every follow-up I have made with them +3 times a week since the 18th I am promised that someone will provide me with feedback within 24-48hrs and guess what? I haven’t received any of that. If you were planning on using their online service please don’t waste your time and money on these unprofessional people who lack accountability. All they’ll do is make promises that they are escalating the matter and apologise for the inconvenience as if it’s not caused by them. All I want is a refund now
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Replies (3)
Game's replyOfficial
10 Dec 2024, 17:59Hi Dimakatso, thank your for reaching out. I'm sorry, your order hasn't been delivered and that you haven't been kept in the loop. Our complaints team is handling your query and I will request the agent get in touch with you.
Game's reply10 Dec 2024, 17:59
Official
Hi Dimakatso, thank your for reaching out. I'm sorry, your order hasn't been delivered and that you haven't been kept in the loop. Our complaints team is handling your query and I will request the agent get in touch with you.
DM
Dimakatso M's updateReviewer Update
10 Dec 2024, 18:04This is the same response you gave me the previous time and every other time I made a follow-up. Just process my refund and stop making excuses
DM
Dimakatso M's update10 Dec 2024, 18:04
Reviewer Update
This is the same response you gave me the previous time and every other time I made a follow-up. Just process my refund and stop making excuses
Game's replyOfficial
11 Dec 2024, 07:31Hi Dimakatso, I have made a note of your request for a refund on your open reference.
Game's reply11 Dec 2024, 07:31
Official
Hi Dimakatso, I have made a note of your request for a refund on your open reference.