Poor communication

I had a Game (RCS) account for a while. I decided to settle and close the account since I had the funds to do so. I requested a settlement letter, received it the same day and made payment straight after. A few days later I queried if payment was received and was informed that the payment has cleared. Since payment was made until today I have not received any feedback on the closure / status of the closure of the account and not for the lack of trying because I have been sending multiple emails everyday and simply do not receive any feedback. Why is it so difficult to just send and email or make a call, I am not asking much. If the account has been closed I only want confirmation.