1 reviews | Active since Dec 2014
Poor client service
I spent just over R2000.00 yesterday and bought more weights although there was only one 20kg weight in stock and I needed two so that wouldn't work, so I asked them to check how many 10kg you guys have in stock as there was only one on display and there was none is stock an I was told to go to Clearwater to get what I wanted(what poor customer service is that), you guys need to order another 20kg from one of your branches and let me know when the item I want is in stock so that I can exchange the weights I bought cause the weight bar doesn't accommodate so many weights so I need to exchange all the small weights I bought for two 20kg weights, there is one 20kg in stock so please let me know when the other is in stock that I can swop the weights I bought
We acknowledge receipt of your complaint with reference ***.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,