POOR/BAD/DISGUSTING SERVICE

IN JANUARY 2015 I APP**** FOR RETRENCHMENT CLAIM AND THEY STARTED TO COVER SINCE FEBRUARY UP TO APRIL, HOWEVER THEY ONLY COVERED FOR THE 3 MONTHS WHILE THEY SATED AND WHAT THEIR POLICY IS THAT THEY DO COVER UP TO 6 MONTHS.<br> <br> ROUND ABOUT END OF JULY I GOT A CALL FROM THE DEPT COLLECTING DEPARTMENT TO SAY THAT I NEED TO PAY THE ACCOUNT AS I AM 3 MONTHS IN ARREARS. I HAVE BEEN TRYING TO UNDERSTAND WHAT HAPPENED TO THE OTHER 3 MONTHS AND I HAVE BEEN PHONING NUMEROUS TIMES FOR THEM TO SORT IT OUT AND THEY PROMISE TO COME BACK TO ME WHICH THEY DON'T.<br> IN THE MEANTIME THEY KEEP ON PHONING ME TO MAKE PAYMENT BUT NO FEEDBACK IS GIVEN REGARDING THE 3 MONTHS WHICH WAS NEVER PAID BY THEM.<br> <br> THE LAST CALL WAS THE PITS WHEN THE GUY FROM RCS PHONED TO THREATENED ME TO MAKE PAYMENT OTHERWISE IL BE HANDED OVER.<br> <br> I AM HIGHLY DISGUSTED BY THIS AND I ACTUALLY ANT THE WORLD TO KNOW.<br> IF I DON'T GET FEEDBACK FROM THEM TODAY, I AM TAKING THIS FURTHER I WILL HAND THIS OVER TO MY LAWYER, I WILL MAKE SURE THAT I CONTACT THE NEWSPAPER AS WELL.<br> <br> THIS IS TOTALLY UNACCEPTABLE.<br> <br>