POOR AND UNFRIENDLY CUSTOMER SERVICE FROM GAME

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Sandy S 1 review | Active since Dec 2025 27 Dec 2025 at 11:02 POOR SERVICES FROM GAME ONLINE STORE Good day

I am writing to formally lodge a complaint regarding an adverti*****t for the Trojan treadmill tr1200(813080), which was marketed by Game online store at the price of R5999.00, I attempted to purchase this item on your online store last week, but the online system stated that the item was out of stock.The special on the Trojan treadmill tr1200 is still valid till the 31 December 2025 and this is stated on the online SAS well.The online store does not mention anything about limited stock or while stocks last,it just states valid till.the 31 December 2025.

I would like to bring to Game store online attention my rights as a consumer under the South African Consumer Protection Act (CPA): Section 30 (Bait Marketing): The CPA prohibits suppliers from advertising goods at a specified price in a manner that misleads consumers regarding the actual availability of those goods. Unless the adverti*****t explicitly stated a limitation on stock (e.g., "only 10 units available per store"), your company is required to have sufficient stock to meet the reasonably expected demand.

Section 41 (False, Misleading, or Deceptive Representations): It is a contravention of the Act to represent that goods are available when they are not, or to fail to correct a consumer's misapprehension regarding availability.

Right to Redress: Under these sections, if a supplier cannot supply the advertised goods, they are generally expected to take reasonable steps to satisfy the demand. This may include procuring the item from another supplier or providing a comparable substitute at the advertised price.

Proposed Resolution: To resolve this matter amicably, I request that you provide one of the following within 5 business days, A "rain check" ensuring I can purchase the product at the advertised price as soon as new stock arrives.

A substitute product of equivalent or superior quality and specifications at the originally advertised price. Confirmation of when the item will be back in stock and reserved for me.

Please note that if this matter is not resolved satisfactorily, I intend to escalate this complaint to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC) for further investigation into potential prohibited conduct.

Despite my concerns ,a Game stores agent contacted me and said that there is nothing they can do .

After posting my concerns on Hello Peter, a Game agent had called on the 1 January 2026 to inform me that the special ended 31 December 2025 and there nothing they can do for me.

I have been emailing Game from the 15 December 2025 and still they have not been helpful. THEY HAVE TOTAL DISREGARD FOR CUSTOMERS.

This is very poor customer service.