ER
Ekash R
1 reviews | Active since Jan 2016
24 Jan 2016, 15:14
Poor and Rude Service
I was just at Game Lenasia to buy a drill bit. <br> <br> I found my desired drill bit of which the PI label said it cost R20, i got to the till and it was R65. <br> <br> the lady at the till directed me to the supervisor on duty her name is Lesego.<br> <br> She further walk with me to the isle where I found the item. She was utterly rude to me in explaining that the PI label was incorrect and just walked away. i am so furious right now as I was not rude and i do not expect someone to be rude to me.<br> <br> I trust that Game takes they customer service seriously and this as this is not customer service i expect as i shop at Game.
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Replies (1)
Game's replyOfficial
27 Jan 2016, 07:39Hello rampersade,
We are in receipt of your complaint with reference ***1 .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
As per your discussion with management the team member will be addressed as we will not tolerate poor service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***1 .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
As per your discussion with management the team member will be addressed as we will not tolerate poor service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply27 Jan 2016, 07:39
Official
Hello rampersade,
We are in receipt of your complaint with reference ***1 .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
As per your discussion with management the team member will be addressed as we will not tolerate poor service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***1 .
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
As per your discussion with management the team member will be addressed as we will not tolerate poor service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73