Poor and pathetic service Game Gateway

I recently bought a hisense deep freezer at Game Gateway. the item was delivered to me around 7 pm in the night. the next day i noticed the freezer had terrible scratches on the side. i contacted game customer service and they advised they will deal with the store. the store contacted me and refused to replace the item. they decided that they want to give me a R300 discount on this item, however i must come to the store to receive this refund. i advised that i am unable to go back to the store as it is the festive season but they refuse to assist any further. they refusing to atleast do a bank transfer, this is such an inconvenience to me as though it is my fault after spending so much of money. this is pathetic service and i advise people never to buy any item at game gateway.