MB
Mohamed B
1 reviews | Active since Mar 2012
27 Feb 2016, 13:24
Poor Allocation of Resources
I am currently at the Game at cresta mall. There are 14 tills but 7 cashiers at the front. At the back end cellphone counter, 4 tills with 1 cashier. I have spent 30minutes standing in a queue with no movement whatsoever. Its month end and the store is busy and customers are frustrated. Would like to see what Game would do to change this around.
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Game's replyOfficial
27 Feb 2016, 13:39Hello Mojo 25,
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will look into this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will look into this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply27 Feb 2016, 13:39
Official
Hello Mojo 25,
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will look into this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will look into this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73