Poor aftersales service - Game

On the 8/9/19 i have purchased a DEFY fridge from Game stores Gateway Shopping Centre. On the 3/12/19, I've noticed my fridge not cooling and there was a foul smell, that very same afternoon i attempted to call Game gateway 1st attempt no answer, 2nd attempt someone answered and transferred me to the relevant department but the phone just rang and got cut. I then called game customer care and logged the complaint and emailed through my proof of purchase (receipt), and a photograph of the fridge serial number - The lady from Game customer care assured me that the very next day she will make the arrangements with the store and if she couldn't i offered to personally visit the store to make the arrangements, its been 6 days and the ambassador for Defy contacted me today 09/12/19 with no specific indication of when or how they will sort out my fridge, I had to throw away over a thousand rand worth of groceries which i have purchased from my month end shopping (November) and i have been eating takeout ever since! its coming close to the festive season, i have a fridge that is broken and a pocket with a hole!